At Herbal Wellness Life, customer satisfaction is important to us. We strive to ensure that the products we offer meet our quality standards. Please read the following Return and Refund Policy carefully before placing your order.
Return Policy
We accept eligible returns within 7 days of delivery.
To qualify for a return, the product must be unused, unopened, and in its original packaging.
Return requests must be submitted within 7 days of receiving the order by contacting our customer support team.
Return shipping costs are the customer’s responsibility unless the item received is defective, damaged, or incorrect.
Refund Policy
Refunds are processed only after the returned product has been received, inspected, and approved.
Once approved, the refund will be issued to the original payment method within 7–10 business days.
Damaged, Defective, or Incorrect Products: If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery and provide clear photographs along with details of the issue.
After verification, we may offer an appropriate resolution, which can include:
Replacement of the damaged, defective, or incorrect product.
Store credit issued within 7–10 days, with a validity period of 90 days.
Cancellations
Orders may be canceled only if they have not yet been processed or shipped.
Once an order has been shipped, it cannot be canceled or modified.
If you wish to cancel an order, please contact our customer support team as soon as possible.
Contact Us
For any questions, concerns, or assistance regarding your order, please contact our support team. We’ll be happy to help.
By placing an order with Herbal Wellness Life, you acknowledge and agree to the terms outlined in this Return and Refund Policy.